Shipments and returns

Delivery

Packages are generally dispatched within 1 day after receipt of payment and are shipped via The Courier Guy or the South African Postal Services. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Should you wish to make use of your own preferred delivery methods (postnet, AMAREX etc ) then please email info@poweredbyfandom.co.za to discuss these possibilities. 

Returns

We believe that you will be happy with all products received but should any damages occur during transit, please do not hesitate t contact us. In the rare event that you may not be 100% happy with your product, please also be in contact with us. Returns can be processed at the buyers expense and a mutually beneficial solution can be addressed.